One of the biggest challenges in health care today is how to design a system that meaningfully engages patients and clinicians for better health. Patient engagement must be embedded deep into an organization’s foundation.

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In this free, live web event from NEJM Catalyst, you’ll learn how to design provider care teams, patient networks, and patient-provider interactions for results-driven patient engagement. Our speakers — executives, physician leaders, researchers, and clinicians — will equip you with the ideas and tools necessary to critically examine your own patient engagement efforts.

You'll see how careful thinking about design, social support networks, and team-based care can positively impact your success. When embedded in an organization's core, patient engagement can improve patient outcomes and experiences, create stronger feedback loops, and inspire clinician performance.

Join us for insightful presentations, cutting-edge case studies,
and an interactive Q&A session with our industry-leading experts.

You will learn:

  • How design thinking can help you tailor care appropriate to each patient and match patient preferences and needs with health system offerings.
  • Why tapping into a patient’s social support system can be a highly effective and cost-efficient approach to chronic disease management and other health care challenges.
  • What it takes as an organization to consistently and meaningfully engage in team-based care and the patient benefits of fully investing in this effort.

Our Expert Speakers and Moderators

We've gathered an industry-leading group of experts, including executives, physician leaders, researchers, and clinicians.

Kevin Volpp, MD, PhD

Kevin Volpp, MD, PhD

Director, Center for Health Incentives and Behavioral Economics, University of Pennsylvania

Toyin Ajayi, MD, MPhil

Toyin Ajayi, MD, MPhil

Chief Medical Officer, Commonwealth Care Alliance

David A. Asch, MD, MBA

David A. Asch, MD, MBA

Executive Director of the Penn Medicine Center for Health Care Innovation

Stacey Chang

Stacey Chang

Executive Director, Design Institute for Health, Dell Medical School, University of Texas at Austin

Sean Duffy

Sean Duffy

Co-Founder & Chief Executive Officer, Omada Health

Wendolyn S. Gozansky, MD, MPH

Wendolyn S. Gozansky, MD, MPH

Vice President, Chief Quality Officer, Colorado Permanente Medical Group

Michele Heisler, MD, MPA

Michele Heisler, MD, MPA

Professor of Internal Medicine and Health Behavior and Health Education, University of Michigan

Thomas H. Lee, MD, MSc

Thomas H. Lee, MD, MSc

Chief Medical Officer, Press Ganey Associates, Inc.; NEJM Catalyst

Nirav Shah, MD, MPH

Nirav Shah, MD, MPH

Senior Vice President and Chief Operating Officer, Clinical Operations, Kaiser Permanente, Southern California

Namita S. Mohta, MD

Namita S. Mohta, MD

Clinical Editor, NEJM Catalyst; Hospitalist, Center for Healthcare Delivery Sciences, Brigham and Women's Hospital

Agenda

Viewers are encouraged to submit questions online for the Q&A portion of each session.

9:00 - 9:05
Welcome and Introduction
Nirav Shah, MD, MPH, Senior Vice President and Chief Operating Officer, Clinical Operations, Kaiser Permanente, Southern California

Michael H. Kanter, MD, Regional Medical Director of Quality and Clinical Analysis, Southern California Permanente Medical Group

Thomas H. Lee, MD, MSc, Chief Medical Officer, Press Ganey; Editorial Board, The New England Journal of Medicine; Leadership Board Founder, NEJM Catalyst
9:05 - 9:20
Opening Talk
Kevin Volpp, MD, PhD, Janet and John Haas President’s Distinguished Professor
Director, Center for Health Incentives and Behavioral Economics, University of Pennsylvania, Event Chair
9:20 - 10:20
Session 1: Design That Drives Engagement

Speakers: Stacey Chang, Executive Director, Design Institute for Health, Dell Medical School, University of Texas at Austin
Sean Duffy, Co-Founder & Chief Executive Officer, Omada Health

Patient engagement is often an afterthought in care delivery organizations. To be optimally successful, engagement should be embedded into processes upfront by leveraging design principles, technology, and mass customization approaches. A mix of digital tools and personal interactions with providers has the potential to tailor care appropriate to each patient, and to match patient preferences and needs with health system offerings. Hear from the head of a new academic design institute for health and the co-founder of a company devoted to creating lasting patient engagement methods.

10:20 - 10:35
Break
10:35 - 11:35
Session 2: Social Networks That Enable Engagement

Speakers: David Asch, MD, MBA, Penn Medicine Center for Health Care Innovation
Michele Heisler, MD, MPA, Professor of Internal Medicine and Health Behavior and Health Education, University of Michigan

Social networks can catalyze better health outcomes for patients. In addition to the doctor-patient relationship, there is opportunity for care teams to interact with patients and their social networks. These social networks create highly influential feedback loops for patients to motivate and sustain behavior change. Social incentives offer particular promise for chronic disease management. However, building effective networks requires peer mentoring, social support, and provider participation. Two physician-researchers will share their insights on social health behavior.

11:35 - 10:50
Break
11:50 - 12:50
Session 3: Real Teams That Build Engagement

Speakers: Nirav Shah, MD, MPH, Senior Vice President and Chief Operating Officer, Clinical Operations, Kaiser Permanente, Southern California
Toyin Ajayi, MD, Chief Medical Officer, Commonwealth Care Alliance

There is much discussion about teams in health care delivery transformation. What does a real care team look like? How do innovative organizations engage patients deeply with the process of realizing better health? Using their work with vulnerable and complex patients to provide whole-person care, including their social needs, our speakers – leaders of one of the nation’s largest IDNs and a community health system – will share key concepts to build real teams for meaningful engagement.

12:50 - 1:00
Closing Remarks
Kevin Volpp, MD, PhD, Janet and John Haas President’s Distinguished Professor
Director, Center for Health Incentives and Behavioral Economics, University of Pennsylvania, Event Chair